Overview
At Marhaba Star, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return process.
Eligibility for Returns:
- Products must be returned within 14 days of the delivery date.
- The item must be in its original packaging, unused, and in the same condition you received it.
- Proof of purchase (receipt or order confirmation) is required to process the return.
Non-Returnable Items:
- Items that have been used, damaged, or altered.
- Sale items, gift cards, and custom-made products.
Return Process:
- Contact Us: Reach out to our customer service team via [Insert Email] or [Insert Phone Number] to initiate your return.
- Return Authorization: Once approved, we will provide you with a return authorization number and instructions on how to send back your item.
- Ship the Item: Safely package your item and send it to the return address provided. Shipping fees for returns are the responsibility of the customer, unless the item was damaged or defective upon arrival.
- Refund Processing: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Exchanges:
If you wish to exchange a product for a different item, please follow the return process and place a new order for the replacement item.
Damaged or Defective Items:
In the event that your product arrives damaged or defective, please contact us immediately at info@marhabastaruae.com or +971 (04) 54 77 470 with details and photos of the issue. We will arrange for a replacement or refund at no additional cost.
Need help?
Contact Us If you have any questions about our return policy or need further assistance, please don’t hesitate to reach out to us. We’re here to help!
